“I thought it was a free trial, but it turned into a subscription without me knowing.”
“When I wanted to buy a plane ticket, at the last minute I was told that there was a 3,000 yen handling fee.”
Maybe they had been guided by the design of the positioning or app.
Have you ever heard of “dark pattern”?
(Tatsuro Imono, the reporting staff who will not be fooled by digital expertise)