HomeBusinessFujitsu Tests AI Customer Service Solution in Japanese Supermarket - Japan Industry...

Fujitsu Tests AI Customer Service Solution in Japanese Supermarket – Japan Industry News

Fujitsu has begun testing an progressive AI module in a Japanese grocery store that generates AI avatars and tailors promotional content material primarily based on shopper habits. The discipline trial, run in collaboration with the Retail AI Institute, is going down from August 3 to October 15 at Aruk Mitajiri shops operated by grocery store chain Marukyu in Hofu City, Yamaguchi Prefecture, Japan.

This AI resolution leverages generative AI and Fujitsu’s human sensing know-how, which creates a extra personalised purchasing expertise. The know-how assists retailers in enhancing their gross sales focusing on with dynamic and interesting promotions that reply to buyer curiosity indicators. Customized avatars and product info are created whereas preserving buyer privateness. Fujitsu intends to launch this resolution throughout fiscal 2023 as part of its AI platform “Fujitsu Kozuchi,” which expedites the testing and deployment of AI applied sciences for companies.

In the present retail panorama, the place customers are more and more selective, retailers are pressured to evolve past conventional advertising and marketing methods. The want for consumer-friendly, partaking experiences has by no means been larger. Recent technological developments now enable in-store habits and purchasing habits of consumers to be analyzed utilizing camera-based know-how. However, the price and labor wanted to promptly produce customer support and promotional content material proceed to be a hurdle in advertising and marketing measures.

Fujitsu’s new AI module addresses these challenges by enhancing the shopper expertise by means of content material creation capabilities and its “Actlyzer” know-how. The Actlyzer know-how can analyze buyer gestures and actions primarily based on digicam information. During its improvement, Fujitsu included the advertising and marketing experience of a analysis group led by Naoto Onzo, Director of the Institute of Marketing and Communication at Waseda University in Japan.

The AI module can adapt promotional content material to every buyer’s habits, analyzing cues resembling bending in direction of a store show or selecting up a product. It then gives content material that most accurately fits the person’s pursuits, making for a extremely partaking and personalised purchasing expertise.