Fujitsu Limited has introduced the event of an Online Medical Certificate Integration Service, set to rework insurance coverage declare procedures for all times and medical insurance coverage in Japan. The service, which facilitates the net completion of those procedures, has been adopted by Aflac Life Insurance Japan Ltd. and The Cancer Institute Hospital of JFCR, with operations commencing on the finish of August 2026.
The new service goals to reinforce comfort for policyholders and beneficiaries of Aflac Life Insurance Japan by streamlining the insurance coverage declare course of. It additionally seeks to alleviate the workload on medical employees on the Cancer Institute Hospital concerned in creating medical certificates. This initiative is a part of Fujitsu’s broader technique to develop its Personalized Experience providing beneath the ‘Uvance for Finance’ program, which integrates actual and digital parts to optimize monetary providers for people.
Traditionally, insurance coverage claims for all times and medical insurance coverage have required medical certificates issued by healthcare establishments, a course of that has been burdensome as a consequence of its reliance on in-person interactions or postal mail. Fujitsu’s new service addresses these challenges by enabling the complete course of, from requesting insurance coverage advantages to receiving medical certificates, to be accomplished on-line, making certain safety and reliability.
During the event section, Fujitsu, Aflac Life Insurance Japan, and Cancer Institute Hospital performed a proof-of-concept from June to November 2025. This experiment confirmed vital advantages, together with a discount within the time required to request and problem medical certificates.
The service leverages Fujitsu’s experience in digital medical file implementation and safe community environments. When a policyholder applies for insurance coverage advantages on-line, the insurance coverage firm assesses the necessity for a medical certificates and informs the policyholder or beneficiary. If required, the request for a medical certificates may be made on-line, eliminating the necessity for a go to to the medical establishment’s reception desk.
For healthcare establishments, the service features a medical certificates creation assist instrument that converts affected person knowledge right into a format appropriate with the insurance coverage firm’s necessities. This integration helps streamline knowledge entry and reduces processing time. Once accomplished, the medical certificates is uploaded to the service, permitting each the policyholder and the insurance coverage firm to entry it on-line.
Aflac Life Insurance Japan and Cancer Institute Hospital anticipate that this service will considerably improve comfort for policyholders by eliminating the necessity for hospital visits and lowering ready instances for insurance coverage declare procedures. It can also be anticipated to enhance the effectivity of medical certificates creation for healthcare establishments and decrease prices related to paper-based processes.
Looking forward, Fujitsu plans to increase this service to roughly 20 life insurance coverage corporations and 400 medical establishments by fiscal yr 2031. By leveraging insights from sensible operations, Fujitsu goals to advance enterprise processes associated to medical certificates collaboration, contributing to an setting the place medical professionals can concentrate on their core duties whereas enhancing comfort for sufferers and different customers of medical establishments.
Fujitsu’s initiative is a part of a broader effort to assist folks’s lives by offering seamless monetary experiences via ‘Uvance for Finance,’ which goals to reinforce monetary operations with knowledge and AI.