OSAKA (TR) – It’s been per week for the reason that Expo 2025 Osaka, Kansai opened. As of Sunday, the full variety of guests, together with these concerned, has exceeded 700,000. It is predicted that much more individuals will go to throughout Golden Week vacation interval, which begins this weekend.
The occasion goals to check out what the long run holds. But one incident of obvious “customer harassment” that befell final week is firmly rooted within the current.
At round 4:00 p.m. on April 17, a person started yelling a second man believed to be a safety guard close to the west gate of the Expo web site.
“The man was yelling angrily. He shouted something like ‘get down on your knees’ at the security guard,” stated an individual who captured the incident on video, in response to Fuji News Network (Apr. 21). “I can’t say for positive what occurred between them, however I heard a loud voice say, ‘Get down on your knees.’ And the guard acquired down on his knees. There was one other guard subsequent to me, and whereas he was yelling, we have been saying, ‘This is customer harassment.’”
Kasuhara
“Customer harassment” describes disruptive behavior by customers toward customer service workers. Written as kasuhara in Japanese, such behavior includes customers swearing, making unreasonable demands or carrying out violence.
In 2017, trade union UA Zensen published a study whereby it was revealed that 70 percent of its 50,000 members had been victims of harassment of some kind.
Three years ago, the Ministry of Health, Labor, and Welfare published a manual for businesses on how to deal with problematic customers. The following year, the Hotel Business Act was amended to give hoteliers the power to not accept business form poorly behaving guests.
“They did look apologetic”
In the case of the security guard, the male customer demanded that he carry out dogeza, meaning to prostrate oneself on the ground. Not long after he issued the command, his family arrived at the scene.
“I don’t know if the household apologized, however they did look apologetic,” the one who shot the clip stated.
Whether the incident is definitely buyer harassment relies on precisely what the person stated to the safety guard earlier than he acquired down on his knees, says lawyer Masaki Kamei.
“For example, it cannot be ruled out that the security guard voluntarily did so in an attempt to apologize more than necessary,” Kamei stated. “So, it is necessary to prove that the dogeza was the result of some kind of verbal harassment or physical action.”