NTT DOCOMO, INC. has initiated the industrial use of an agentic AI system designed to reinforce cell community operations, the corporate introduced. The platform, which went reside on February 4, 2026, goals to enhance the effectivity and reliability of cell networks, important for day by day life, enterprise actions, and public providers.
As cell networks develop extra complicated with the mixing of 4G and 5G providers, together with multi-domain and multi-vendor environments, the necessity for quicker response occasions and swift service restoration has turn into more and more important. Traditionally, community failures with established procedures have been managed by means of automated processes. However, complicated failures missing predefined options required handbook information evaluation by engineers, usually resulting in prolonged service disruption occasions.
To handle these challenges, DOCOMO developed an agentic AI platform using AWS’s managed providers, enabling AI to conduct community conduct evaluation and supply troubleshooting and remediation suggestions. The platform is constructed on Amazon Bedrock AgentCore, facilitating the safe governance and deployment of agentic AI at scale. It additionally employs high-performance databases optimized for agentic AI workloads.
The system orchestrates a number of AI brokers and leverages graph-modeled community topology to research visitors and alarm information in actual time from over a million community gadgets, together with base stations and core community tools. By detecting anomalies and figuring out suspected failure factors, the platform presents really useful actions to upkeep engineers, decreasing response time for complicated community failures by greater than 50%.
Takahiro Makiyama, General Manager of the Network Service Management Department at NTT DOCOMO, said that the initiative marks a major step towards attaining autonomous community operations. By incorporating agentic AI in upkeep operations, DOCOMO goals to advance community fault response automation and reduce service influence for purchasers.
Mikihiko Tsunematsu, Director of Telecom, Media, Entertainment, Game & Sports at Amazon Web Services Japan, famous that the collaboration between DOCOMO and AWS demonstrates how autonomous and clever community operations have gotten a actuality, important for the way forward for telecommunications, together with 6G and past.
The agentic AI system will probably be showcased on the NTT Group’s sales space throughout MWC Barcelona 2026, organized by GSMA, from March 2 to March 5, 2026. DOCOMO plans to proceed pursuing superior AI-driven operations to additional improve service high quality for its prospects.